Privacy Policy

Welcome to Fazone. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, create an account, place an order, contact us, or use our services.

By using the Fazone website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you interact with Fazone, we may collect the following information:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Order and Purchase Information
  • Customer Account Information (if applicable)
  • Customer Support Communications
  • Return, Exchange, and Refund Details
  • Payment information processed securely through authorized payment gateways

We may also automatically collect technical information such as:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Cookies
  • Website Usage Data
  • Location Information (where permitted)

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Send order confirmations and tracking updates
  • Provide customer support
  • Process returns, exchanges, and refunds
  • Improve our products, services, and website
  • Personalize your shopping experience
  • Prevent fraud and unauthorized activities
  • Maintain website security
  • Comply with legal obligations
  • Send promotional emails and offers (where permitted)

Payment Information

Payments are processed securely through trusted third-party payment providers.

Fazone does not store your complete credit card number, debit card details, UPI PIN, CVV, or internet banking passwords.

Payment providers process payment information according to their own privacy policies.

Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic
  • Enhance user experience
  • Support marketing and advertising activities

You may disable cookies through your browser settings. However, some website features may not function properly.

Sharing of Information

We may share your information with trusted third-party service providers, including:

  • Shopify and technology providers
  • Payment gateways
  • Courier and logistics partners
  • Website hosting providers
  • Analytics providers
  • Marketing service providers
  • Legal or government authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Process returns and refunds
  • Maintain business records
  • Prevent fraud
  • Comply with accounting, tax, and legal obligations

Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect your personal information.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be 100% secure.

Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of eligible personal data
  • Withdraw consent where applicable
  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Marketing Communications

You may receive promotional emails regarding new arrivals, offers, and updates.

You can unsubscribe at any time by clicking the unsubscribe link included in marketing emails or by contacting us directly.

You will continue to receive important transactional communications relating to your orders.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites. We encourage customers to review their privacy policies before sharing personal information.

Children's Privacy

Our services are not intended for children under the age required by applicable law.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

The updated version will always display the revised Last Updated date.

Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Fazone

Owner: Aman Sharma

Email: fazone8@outlook.com

Phone: +91 96385 27418

Business Address:

128, Sunrise Residency
MG Road Extension
Raj Nagar
Kanpur
District: Kanpur Nagar
Uttar Pradesh – 208025
India