Shipping Policy
Thank you for shopping with Fazone. We are committed to processing and delivering your orders safely and efficiently. This Shipping Policy explains our order processing times, shipping methods, estimated delivery timelines, shipping charges, and other important shipping information.
Order Processing
- Orders are generally processed within 1–3 business days after payment confirmation.
- Orders are processed from Monday to Saturday, excluding Sundays and public holidays.
- During sales, festive seasons, or periods of high order volume, processing times may be slightly longer.
Shipping Coverage
Fazone currently ships to serviceable locations across India.
Delivery availability depends on the customer's PIN code and the serviceability of our courier partners.
Estimated Delivery Time
After your order has been processed, the estimated delivery time is:
- Metro Cities: 3–5 Business Days
- Other Cities & Towns: 4–7 Business Days
- Remote Areas: 5–10 Business Days
Delivery timelines are estimates only and may vary due to:
- Courier partner delays
- Weather conditions
- Public holidays
- Government restrictions
- Natural disasters
- High shipping volumes
- Remote delivery locations
- Other unforeseen circumstances beyond our control
Shipping Charges
Shipping charges, if applicable, are displayed during checkout before payment.
Shipping costs may vary depending on:
- Delivery location
- Order value
- Product weight and dimensions
- Shipping method selected
Eligible promotional offers may include Free Shipping, which will be displayed during checkout where applicable.
Order Tracking
Once your order has been dispatched, you will receive shipment details via your registered email address or mobile number.
Tracking information generally includes:
- Courier Partner Name
- Tracking Number
- Shipment Status
- Estimated Delivery Date
Tracking updates may take several hours after dispatch to appear on the courier partner's website.
Delivery Attempts
Our courier partners may attempt delivery multiple times.
If delivery cannot be completed because:
- The customer is unavailable
- The delivery address is incorrect or incomplete
- The shipment is refused
the package may be returned to us.
Additional shipping charges may apply if reshipment is requested.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
Please verify your:
- Full Name
- Mobile Number
- House/Flat Number
- Street Address
- City
- State
- PIN Code
Orders delayed or returned due to incorrect customer information may require additional shipping charges for redelivery.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost during transit, please contact us immediately.
For damaged shipments, please notify us within 48 hours of delivery and provide:
- Order Number
- Description of the issue
- Clear photos of the damaged product
- Clear photos of the package
Our support team will investigate the matter and provide an appropriate resolution in accordance with our policies.
Order Changes & Cancellation
If you wish to change your shipping address or cancel your order, please contact us as soon as possible.
Once an order has been processed or dispatched, modifications or cancellations may not be possible.
Any approved returns or refunds after dispatch will be handled according to our Return & Refund Policy.
Contact Us
For any shipping-related questions, please contact us.
Fazone
Owner: Aman Sharma
Email: fazone8@outlook.com
Phone: +91 96385 27418
Business Address:
128, Sunrise Residency
MG Road Extension
Raj Nagar
Kanpur
District: Kanpur Nagar
Uttar Pradesh – 208025
India